Privacy Policy

Effective Date: January 13, 2023

Introduction

At IELTS Uganda, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or use our online resources. We encourage you to read this policy carefully to understand how we handle your data.

1. Information We Collect

We collect two types of information: personal information and non-personal information.

• Personal Information: This includes details that can identify you as an individual, such as:

  • Name

  • Email address

  • Phone number

  • Date of birth

  • Payment information

  • Address (for correspondence)

  • Identification documents (e.g., passport details for exam registration)

• Non-Personal Information: This includes data that cannot identify you individually, such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited on our site

  • Time spent on each page

  • Referring website URLs

2. How We Collect Information

We collect your information through various methods, including:

• Direct Interactions: When you fill out a form on our website, such as for consultation bookings, course registrations, or exam bookings.

• Automated Technologies: When you visit our website, we may collect data automatically through cookies, web beacons, or other tracking technologies. This helps us understand your preferences and improve your experience.

• Third-Party Sources: We may receive information from third-party services you use, such as social media platforms or educational portals, with your consent.

3. Use of Your Information

We use your information for the following purposes:

• Providing Services: To register for IELTS, PTE, TOEFL, Duolingo, and other exam preparations and to manage your bookings, appointments, and registrations.

• Communication: To respond to your inquiries, send reminders, and provide updates regarding your bookings, exam preparations, and other services you may be interested in.

• Marketing and Promotions: With your consent, we may send you promotional offers, newsletters, and information about new services or discounts. You can opt-out of these communications at any time.

• Improving User Experience: To personalize content and advertising, track trends, and enhance website performance, ensuring that the services we offer are more relevant to you.

• Compliance with Legal Obligations: To comply with applicable laws, regulations, or legal processes, including responding to requests from law enforcement authorities.

4. Sharing Your Information

We respect your privacy and will not sell, rent, or lease your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your personal information with trusted third-party vendors, such as payment processors, IT support, and marketing partners, who assist in providing our services. These third parties are contractually obligated to handle your data in accordance with our privacy policy.

• Legal Requirements: We may disclose your personal information if required to do so by law, or in response to a subpoena, court order, or other legal processes.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of such changes through email or a prominent notice on our website.